Halodoc currently focuses on telemedicine, medicine delivery, and booking offline doctor appointments. However, once patients arrive at a hospital, they often face long waiting times and unclear queue systems. This creates frustration and reduces trust in both the hospital and Halodoc’s booking service.
A queue and consultation list system could bridge the online-to-offline gap. Patients who book through Halodoc should be able to check in at the hospital, see their real-time queue status, and get updates without relying on confusing physical boards or staff announcements.
Strengthen Halodoc’s role as a trusted healthcare partner beyond just online services.
Reduce perceived wait times and frustration during hospital visits.
Improve hospital efficiency by digitizing queue management.
Patients who book a doctor consultation through Halodoc and visit a partner hospital.
Families accompanying patients who want visibility on consultation progress.
Hospital staff who want a simplified system for managing queues.
How can Halodoc provide real-time visibility into offline hospital queues, ensuring patients feel informed and reducing anxiety while waiting for consultations?
Design the UI flow and experience that allows patients to:
Check in digitally at the hospital after booking via Halodoc.
View their current position in the queue and estimated waiting time.
Receive status updates (e.g., “You’re next in line,” “Doctor is delayed by 15 minutes”).
Manage multiple queues if a patient has different services (lab tests + doctor consultation).
Allow hospital staff to update or manage queues easily from their side.
Must work in low-connectivity environments (offline/spotty internet in hospitals).
Should be accessible for patients of all ages (simple visuals, minimal text).
Needs to integrate with existing Halodoc booking flows.
Must avoid adding extra burden to hospital staff (simple check-in and update tools).